Shipping and Return Policy
Personalisation + Processing
Kindly allow 4 to 5 business days for personalisation. After that, processing and delivery within Singapore may take up to 5 to 10 business days.
For overseas orders, shipping times may vary and take longer.
Local Singapore Customer (SG)
Please refer to the table below for two (2) available shipping options
|
Tracking |
Shipping Method |
Delivery Time |
Cost |
|
Yes |
Singpost |
4 working days |
$3.90 |
|
Yes |
Next Day Delivery |
1 day |
$15 |
Delivery by Singpost
The tracking number is provided in your shipping notice email.
Track at Singpost site via this link
Malaysia Customer (MY)
SimplySili offers a flat rate for all orders from Malaysia
|
Tracking |
Logistic Company |
Delivery Time |
Cost |
|
Yes |
Qxpress |
3 to 6 working days |
SGD $5.90 |
Delivery by Qxpress
The tracking number is provided in your shipping notice email.
Track your item here.
Please note the date you see is the estimated delivery date.
International Customer (Except Malaysia)
Unfortunately, at the moment, we only ship to Singapore and Malaysia. We are still working with our logistic partners to widen our shipping channels.
Returns
Unfortunately, due to the nature of our products (Personalized), we do not accept returns or refunds at this time, unless it is a personalisation mistake on our part . However, we believe in our product and we want you to be happy with your purchase. If you have issues with your order, please contact us and we will certainly do our very best to make it right.