Shipping and Return Policy
Processing + Personalization
Please allow up to 2 to 4 business days for processing and personalization.
Local Singapore Customer (SG)
SimplySili offers free basic shipping for all local orders above $20 and free courier shipping for orders above $60.
Please refer to the table below for three (3) available shipping options (for orders below $60).
|
Tracking |
Shipping Method |
Delivery Time |
Cost |
|
No |
Singpost* |
3 working days |
For orders below $20 = $1 |
|
Yes |
Ninja Van Courier |
2 working days |
$3.90 |
|
Yes |
Next Day Delivery |
1 day |
$15 |
Delivery by Ninjavan
The tracking number is provided in your shipping notice email.
Track at Ninja Van site: https://ninjavan.sg
Please note the date you see is the estimated delivery date. If you are not at home, please don't worry. Ninjavan will contact you to reschedule the delivery. When your order is loaded onto the van to be delivered, you would receive an SMS from ninjavan.
Malaysia Customer (MY)
SimplySili offers free courier shipping for orders above SGD $80.
Please refer to the table below (for orders below SGD $80)
|
Tracking |
Logistic Company |
Delivery Time |
Cost |
| No | Singpost | 30 working days | SGD $2 (Est. MYR 6) |
|
Yes |
Janio Courier |
10 working days |
SGD$ 4.50 (est. MYR 14) |
Note* There will be a delay in shipping due to Malaysia MCO
Delivery by Janio
The tracking number is provided in your shipping notice email.
Track at Janio site: https://tracker.janio.asia/
Please note the date you see is the estimated delivery date.
Thailand, Vietnam, Philippines & Indonesia Customers
Please refer to the table below for all orders:
| Tracking | Shipping Method | Delivery Time | Cost |
| No* | Singpost (ordinary mail) | 5 - 12 working days | SGD $4 |
| Yes | Singpost (registered mail) | 6 - 14 working days | SGD $8 |
*Please take note that we will not be responsible for any lost mail by Singpost, but we will state a return address in case your package gets bounced back. We would highly recommend that you opt for Courier/Registered shipping to enjoy an risk free shopping experience.
Rest of the world
Please contact us, and we will provide you with a quote.
Returns
Unfortunately, due to the nature of our products (Personalized), we do not accept returns or refunds at this time, unless it is a personalisation mistake on our part . However, we believe in our product and we want you to be happy with your purchase. If you have issues with your order, please contact us and we will certainly do our very best to make it right.