Shipping and Return Policy

Personalisation + Processing

Kindly allow 4 to 5 business days for personalisation. After that, processing and delivery within Singapore may take up to 5 to 10 business days.

For overseas orders, shipping times may vary and take longer.

 

Local Singapore Customer (SG)

Please refer to the table below for two (2) available shipping options

Tracking

Shipping Method

Delivery Time

Cost

Yes

Singpost

4 working days

$3.90

Yes

Next Day Delivery
 (for orders before 3pm)

1 day

$15

 

Delivery by Singpost

The tracking number is provided in your shipping notice email.

Track at Singpost site via this link

 

Malaysia Customer (MY)

SimplySili offers a flat rate for all orders from Malaysia

Tracking

Logistic Company

Delivery Time

Cost

Yes

Qxpress

3 to 6 working days

SGD $5.90 
Flat Rate

  

Delivery by Qxpress

The tracking number is provided in your shipping notice email.

Track your item here.

Please note the date you see is the estimated delivery date.

 

International Customer (Except Malaysia)

Unfortunately, at the moment, we only ship to Singapore and Malaysia. We are still working with our logistic partners to widen our shipping channels.

Returns

Unfortunately, due to the nature of our products (Personalized), we do not accept returns or refunds at this time, unless it is a personalisation mistake on our part . However, we believe in our product and we want you to be happy with your purchase. If you have issues with your order, please contact us and we will certainly do our very best to make it right.