Shipping and Return Policy

Processing + Personalization

Please allow up to 5 to 10  business days for processing and delivery (Singapore only)

For Overseas, shipping may take longer.


Local Singapore Customer (SG)

SimplySili offers free basic shipping for all local orders above $20 and free courier shipping for orders above $65.

Please refer to the table below for three (3) available shipping options (for orders below $65).


Shipping Method

Delivery Time




3 working days

For orders below $20 = $2

For orders above $20 = Free




2 working days



Next Day Delivery
(for orders before 6pm)

1 day



Delivery by Speedpost

The tracking number is provided in your shipping notice email.

Track at Singpost site via this link


Malaysia Customer (MY)

SimplySili offers free courier shipping for orders above SGD $80.

Please refer to the table below (for orders below SGD $80)


Logistic Company

Delivery Time


No Singpost 30 working days SGD $3.50 
(Est. MYR 9)



10 working days

SGD $5

(est. MYR 15)


Thailand, Vietnam, Philippines & Indonesia Customers

Please refer to the table below for all orders: 

Shipping Method
Delivery Time
No* Singpost (ordinary mail) 5 - 12 working days
SGD $4
Yes Singpost (registered mail) 6 - 14 working days
SGD $8

*Please take note that we will not be responsible for any lost mail by Singpost, but we will state a return address in case your package gets bounced back. We would highly recommend that you opt for Courier/Registered shipping to enjoy an risk free shopping experience.  


Rest of the world

Please contact us, and we will provide you with a quote.


Unfortunately, due to the nature of our products (Personalized), we do not accept returns or refunds at this time, unless it is a personalisation mistake on our part . However, we believe in our product and we want you to be happy with your purchase. If you have issues with your order, please contact us and we will certainly do our very best to make it right.