Shipping and Return Policy

Processing + Personalization

Please allow up to 5 to 10  business days for processing and delivery (Singapore only)

For Overseas, shipping may take longer.

 

Local Singapore Customer (SG)

SimplySili offers free basic shipping for all local orders above $20 and free courier shipping for orders above $65.

Please refer to the table below for three (3) available shipping options (for orders below $65).

Tracking	Shipping Method	Delivery Time	Cost
Yes	Speedpost  Courier	2 working days	$3.90
Yes	Next Day Delivery (for orders before 6pm)	1 day	$15

 

Delivery by Speedpost

The tracking number is provided in your shipping notice email.

Track at Singpost site via this link

 

Malaysia Customer (MY)

SimplySili offers free courier shipping for orders above SGD $80.

Please refer to the table below (for orders below SGD $80)

Tracking	Logistic Company	Delivery Time	Cost
No	Singpost	30 working days	SGD $3.50  (Est. MYR 9)
Yes	Easyparcel	10 working days	SGD $5 (est. MYR 15)

  

Thailand, Vietnam, Philippines & Indonesia Customers

Please refer to the table below for all orders: 

Tracking	Shipping Method	Delivery Time	Cost
No*	Singpost (ordinary mail)	5 - 12 working days	SGD $4
Yes	Singpost (registered mail)	6 - 14 working days	SGD $8

*Please take note that we will not be responsible for any lost mail by Singpost, but we will state a return address in case your package gets bounced back. We would highly recommend that you opt for Courier/Registered shipping to enjoy an risk free shopping experience.  

 

Rest of the world

Please contact us, and we will provide you with a quote.

Returns

Unfortunately, due to the nature of our products (Personalized), we do not accept returns or refunds at this time, unless it is a personalisation mistake on our part . However, we believe in our product and we want you to be happy with your purchase. If you have issues with your order, please contact us and we will certainly do our very best to make it right.