Shipping and Return Policy
Processing + Personalization
Please allow up to 5 to 10 business days for processing and delivery (Singapore only)
For Overseas, shipping may take longer.
Local Singapore Customer (SG)
SimplySili offers free basic shipping for all local orders above $20 and free courier shipping for orders above $65.
Please refer to the table below for three (3) available shipping options (for orders below $65).
|
Tracking |
Shipping Method |
Delivery Time |
Cost |
|
No |
Singpost* |
3 working days |
For orders below $20 = $2 |
|
Yes |
Speedpost Courier |
2 working days |
$3.90 |
|
Yes |
Next Day Delivery |
1 day |
$15 |
Delivery by Speedpost
The tracking number is provided in your shipping notice email.
Track at Singpost site via this link
Malaysia Customer (MY)
SimplySili offers free courier shipping for orders above SGD $80.
Please refer to the table below (for orders below SGD $80)
|
Tracking |
Logistic Company |
Delivery Time |
Cost |
| No | Singpost | 30 working days | SGD $3.50 (Est. MYR 9) |
|
Yes |
Easyparcel |
10 working days |
SGD $5 (est. MYR 15) |
Thailand, Vietnam, Philippines & Indonesia Customers
Please refer to the table below for all orders:
| Tracking | Shipping Method | Delivery Time | Cost |
| No* | Singpost (ordinary mail) | 5 - 12 working days | SGD $4 |
| Yes | Singpost (registered mail) | 6 - 14 working days | SGD $8 |
*Please take note that we will not be responsible for any lost mail by Singpost, but we will state a return address in case your package gets bounced back. We would highly recommend that you opt for Courier/Registered shipping to enjoy an risk free shopping experience.
Rest of the world
Please contact us, and we will provide you with a quote.
Returns
Unfortunately, due to the nature of our products (Personalized), we do not accept returns or refunds at this time, unless it is a personalisation mistake on our part . However, we believe in our product and we want you to be happy with your purchase. If you have issues with your order, please contact us and we will certainly do our very best to make it right.