Shipping and Return Policy

Processing + Personalization

Please allow up to 2 to 3  business days for processing and personalization.

 

Local Singapore Customer (SG)

SimplySili offers free basic shipping for all local orders and free courier shipping for orders above $50.

 Please refer to the table below for three (3) available shipping options (for orders below $50).

Tracking

Shipping Method

Delivery Time

Cost

No

Singpost*

4 working days

FREE*

Yes

Ninja Van Courier

4 working days

$3.50

Yes

Next Day Delivery
(for orders before 3PM)

1 day

$10

 

Delivery by Ninjavan

The tracking number is provided in your shipping notice email.

Track at Ninja Van site: https://ninjavan.sg

Please note the date you see is the estimated delivery date. If you are not at home, please don't worry. Ninjavan will contact you to reschedule the delivery. When your order is loaded onto the van to be delivered, you would receive an SMS from ninjavan.

 

Malaysia Customer (MY)

SimplySili offers free courier shipping for orders above SGD $70.

Please refer to the table below (for orders below SGD $70)

Tracking

Logistic Company

Delivery Time

Cost

No*

Singpost

4 to 6 working days

SGD$ 3

(est. MYR 9)

Yes

Janio Courier

3 to 5 working days

SGD$ 6

(est. MYR 18)


 

Delivery by Janio

The tracking number is provided in your shipping notice email.

Track at Janio site: https://tracker.janio.asia/

Please note the date you see is the estimated delivery date.

  

Thailand, Vietnam, Philippines & Indonesia Customers

Please refer to the table below for all orders: 

Tracking
Shipping Method
Delivery Time
 Cost
No* Singpost (ordinary mail) 5 - 12 working days
SGD $4
Yes Singpost (registered mail) 6 - 14 working days
SGD $8

*Please take note that we will not be responsible for any lost mail by Singpost, but we will state a return address in case your package gets bounced back. We would highly recommend that you opt for Courier/Registered shipping to enjoy an risk free shopping experience.  


Returns

Unfortunately, due to the nature of our products (Personalized), we do not accept returns or refunds at this time, unless it is a personalisation mistake on our part . However, we believe in our product and we want you to be happy with your purchase. If you have issues with your order, please contact us and we will certainly do our very best to make it right.